Base.com

NATIVE INTEGRATION

Identify customers automatically and view the order history centralized in Base.com, regardless of the sales channel where each order originated.

Connect using a single API token

Centralized history from every sales channel

Open each order directly in Base.com

Customer record with Base.com order history displayed during the call

Every sales channel in one order history

Base.com can centralize orders from eMAG, Allegro, Amazon, Shopify, WooCommerce, eBay and other marketplaces or online stores. When a customer calls, the agent sees the available history from all of these sources—not just the orders from one store.

Automatic customer identification

The caller's number is searched in Base.com as soon as the call begins.

Order source

See whether an order came from eMAG.ro, Allegro, a phone call, manual entry or another connected channel.

Complete order details

Products, quantities, prices, status, value and date.

Open the source record

Every order includes a link to the corresponding record in the Base.com panel.

Connect with a single API token

Connect the integration by entering your Base.com API token in the isahar Voice administration panel. You can enable or disable it at any time without contacting support.

Your data and integration remain under your control

Tokens and passwords are encrypted in the database and are never stored in plain text.

You can connect or disconnect the integration at any time from the administration panel.

Matched data is saved to the isahar Voice address book, making future callers faster to identify.

You do not need to contact support to enable or disable the integration.

See every customer order in one place

Test the Base.com integration directly in isahar Voice and view customer history during the call.

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